Returns & Exchanges

 

>>> Click here to start return process & access pre-paid shipping label.

 

Returns & Exchanges @ Lavinia Lingerie

At Lavinia Lingerie, we understand that sometimes a purchase may not meet your expectations. Our Returns & Exchanges section is designed to facilitate a smooth and straightforward process for returning or exchanging your items, ensuring customer satisfaction and confidence in your shopping experience.

To initiate a return or exchange, simply enter your order number along with your email or phone number. You will then be guided through the necessary steps to complete your request, with clear instructions on how to send back your items. We aim to make this process as hassle-free as possible, reinforcing our commitment to excellent customer service.

How to Initiate a Return

Initiating a return with Lavinia Lingerie is a simple process that can be completed online. Start by locating your order number, which you can find in your confirmation email. Once you have this information, head to our Returns & Exchanges portal to begin the process.

After entering your order details, you will receive specific instructions on how to package and return your items. Our system also provides updates on your return status, so you can track the progress of your return seamlessly. We believe in transparency and efficiency, making your return experience as smooth as possible.

Exchange Policy Overview

Our exchange policy at Lavinia Lingerie allows you to easily swap your items for different sizes or styles. If you find that your chosen lingerie does not fit perfectly, we offer a straightforward exchange process to ensure you receive the perfect fit.

To exchange an item, simply follow the same steps as initiating a return. You will be prompted to select your desired replacement size or style during the process. We encourage you to act quickly, as exchanges are subject to stock availability. Our goal is to ensure you love your lingerie, and we are here to help you find the right match.

Frequently Asked Questions

We understand that you may have questions regarding our return and exchange policies. To assist you better, we have compiled a list of frequently asked questions that cover common concerns and queries related to returns, exchanges, and shipping.

Our FAQ section provides detailed answers to help clarify any uncertainties you may have before initiating a return or exchange. From timelines to conditions for returns, we strive to provide comprehensive information to empower your shopping experience with Lavinia Lingerie.

100-Day Return Policy

You can return any merchandise for a full refund or exchange within 100 days of purchase. Merchandise must be unworn (excluding trying it on), unsoiled, and unwashed, and the tags must still be attached. Hosiery is not returnable.

If you have any questions, please contact our customer service team +1 (844) 670-5215 on how to return your merchandise.

We hope you are happy with your purchase! However, if you are not satisfied, we want to make it easy for you to return your merchandise.

Here are some additional details about our return policy:

  • You can return merchandise by mail.
  • Shipping costs are not refundable.
  • We cannot accept returns of merchandise that has been worn, soiled, or washed.
  • Hosiery is not returnable.

If you have any questions about our return policy, please contact our customer service team. We are happy to help!

Please note that all returns are inspected for quality and hygiene standards.

We suggest that you either do not wear or wipe off toiletries such as deodorant, body make-up, perfumes, powders and lotions when trying on your purchase. While these toiletries are useful, they can leave a scent or mark on the garment, which may make the item ineligible for return.

Please ensure that you try on any new purchase of underwear or swimwear over your own previously-purchased underwear to determine if the fit and style you are liking.

To maintain quality and hygiene standards, we reserve the right to refuse returns when it is apparent that the terms of our policy have not been met.

Due to health regulations clothing that is soiled, worn, damaged or laundered can not be taken back.

We want to make returns and exchanges easy and do NOT require prior authorization or special codes to initiate the process. For your convenience, we enclose a Return and Exchange Form in every package (see reverse side of the packing slip).

International returns

If you are returning or exchanging an item, you are responsible for the return shipping cost. We recommend that you use an insured, traceable method. Lavinia Lingerie will not be held accountable for lost packages.

US returns

Please send the merchandise back to us by USPS First-Class mail (US orders). Fill out the return section of the form completely and enclose it with the item(s) you are returning. Please indicate if you would prefer to receive a refund or make an exchange for another size, color or style. If you have additional questions regarding our returns and exchange policy, please contact our Customer Care e-mail at care@lavinialingerie.com.

Discreet Packaging

It's safe to ship to your purchase to your home or workplace without revealing what's inside. Your order will arrive in a standard white, tear-proof poly envelope, and the shipping label will NOT mention the word "lingerie". Specifically, the return address will show the sender as LAVINIA.

Last Updated: May 2026.