If you are not satisfied with your purchase, please return it for an exchange or refund. Free shipping on exchanges and returns.
>>> Click here to start return process & access pre-paid shipping label
At Lavinia Lingerie, we pride ourselves in offering high-quality products and services to our customers. If you're not satisfied with your purchase, you may return the merchandise for exchange or refund as long as they are unworn (excludes trying it on), unsoiled and unwashed, and the tags remain attached to the garments (No exceptions).
Please note that all returns are inspected for quality and hygiene standards.
We suggest that you either do not wear or wipe off toiletries such as deodorant, body make-up, perfumes, powders and lotions when trying on your purchase. While these toiletries are useful, they can leave a scent or mark on the garment, which may make the item ineligible for return.
Please ensure that you try on any new purchase of underwear or swimwear over your own previously-purchased underwear to determine if the fit and style you are liking.
To maintain quality and hygiene standards, we reserve the right to refuse returns when it is apparent that the terms of our policy have not been met.
Due to health regulations clothing that is soiled, worn, damaged or laundered can not be taken back.
We want to make returns and exchanges easy and do NOT require prior authorization or special codes to initiate the process. For your convenience, we enclose a Return and Exchange Form in every package (see reverse side of the packing slip).
If you are returning or exchanging an item, you are responsible for the return shipping cost. We recommend that you use an insured, traceable method. Lavinia Lingerie will not be held accountable for lost packages.
Please send the merchandise back to us by USPS First-Class mail (US orders). Fill out the return section of the form completely and enclose it with the item(s) you are returning. Please indicate if you would prefer to receive a refund or make an exchange for another size, color or style. If you have additional questions regarding our returns and exchange policy, please contact our Customer Care Department: 1-571-339-3522 (Monday - Friday, 10 AM - 5 PM Eastern Time) or by e-mail at firstname.lastname@example.org.
All returns and exchanges should be mailed to the following address:
Lavinia Lingerie Inc.
880 Harrison Street SE
Leesburg, VA 20175
It's safe to ship to your purchase to your home or workplace without revealing what's inside. Your order will arrive in a standard white, tear-proof poly envelope, and the shipping label will NOT mention the word "lingerie". Specifically, the return address will show the sender as LAVINIA.
Last Updated: February, 2023.