FAQ Help Center – Lavinia

🛍️ Orders & Shipping

When will my order ship?

Most orders ship within 1-3 business days. If an item requires restocking, we’ll notify you promptly with updated timing.

Why hasn’t my order shipped yet?

Occasionally popular styles sell faster than expected or incoming shipments are delayed. If this happens, we’ll always offer options - wait, replace or refund.

Can my order ship in multiple packages?

Yes. Some items arrive from different inventory locations or restocks and may ship separately at no additional cost.

My tracking hasn’t updated - is my package lost?

Not necessarily. Carriers sometimes delay scanning packages while in transit. If tracking remains unchanged for several days, we’ll gladly investigate.

My package shows delivered but I don’t have it.

Please check nearby areas or with neighbors first. Many carriers use GPS delivery confirmation - we’re happy to help open an investigation if needed.

Why did I receive a refund for part of my order?

Occasionally inventory discrepancies occur. When this happens, refunds are issued immediately.

Can I upgrade shipping after placing my order?

Can I change or cancel my order?

Please contact us as soon as possible. Orders already processed or shipped may not be modified.

Why was my order shipped in multiple packages?

Some items ship from different inventory locations or restocks arrive separately. If this happens, you’ll receive tracking updates for each shipment.

Why was my order delayed?

Carrier disruptions, customs clearance, or restock delays occasionally occur. We actively monitor shipments to resolve issues quickly.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information. Tracking updates may take 24–72 hours to appear.

🔁 Returns & Exchanges

How do I start a return or exchange?

Simply visit our Returns Portal:

👉 https://lavinialingerie.com/apps/return_prime

Follow the guided steps to receive your prepaid return label.

How long does exchange processing take?

Once received, exchanges are processed as quickly as possible — typically within 1–3 business days.

If an item requires restocking, we’ll notify you promptly with updated timing.

When will I receive my refund?

Refunds are issued after inspection and typically appear within 3-7 business days depending on your bank.

Can I exchange for a different size?

Absolutely. Many customers exchange for fit adjustments - we’re happy to help you find the perfect size.

What if I received the wrong item?

We sincerely apologize. Contact us right away - we’ll send the correct item promptly and often allow you to keep the incorrect item as our apology.

What is your return policy?

Eligible items may be returned within 100 days in unused condition with original tags attached. Visit our Returns Portal for full details and instructions.

My exchange hasn’t shipped yet - why?

If replacement inventory is incoming, we may briefly wait for restock to ensure you receive exactly what you requested.

📏 Sizing & Fit

How do I know my bra size?

Our Size Guide is available on every product page. If unsure, contact us - personalized fitting help is always available.

European sizing confuses me - can you help?

We display sizes in US sizing, with equivalent EU and UK size conversions provided to help you choose the best fit. If you need help confirming your size, feel free to reach out - we’re happy to assist!

Do your bras run true to size?

Fit varies slightly by brand and style. Feel free to ask us for recommendations before ordering.

Can I exchange if the fit isn’t right?

Of course. Finding the perfect fit matters - exchanges are easy through our return portal.

🌎 International Orders

Do you ship worldwide?

Yes - Lavinia Lingerie proudly ships internationally.

If you don’t see your country available at checkout, please send us an email and we’ll be happy to assist and add it for you.

Can I change my address after shipment?

Once shipped, only the local carrier can redirect delivery. Please contact them directly for assistance.

Why is my international order taking longer?

Customs processing varies by country and may occasionally extend delivery times.

Who pays customs duties?

Import duties and taxes are determined by your local customs authority and are the customer’s responsibility unless otherwise stated.

🎁 Rewards & Promotions

Do you offer loyalty rewards or points?

Yes! Customers earn rewards points on purchases which can be redeemed for discounts on future orders through the Rewards section of your account.

How do I use my rewards points?

Log into your account and select “Rewards.” Generate a reward code and apply it during checkout.

My rewards points are missing!

Can discounts be combined?

Most promotions cannot be combined unless specifically stated. However, you can apply reward points together with one discount code during checkout. If you have any questions, we’re happy to help!

👗 Product & Authenticity

Are your products authentic?

Always. We work directly with trusted European manufacturers and authorized distributors.

Will sold-out items return?

Many favorites are restocked regularly. Contact us anytime to check availability.

Why do colors look slightly different online?

Screen settings vary slightly between devices, but we photograph products carefully to represent them accurately.

🤝 Support & Orders

How can I contact customer support?

You can reach us anytime through our contact form below, by email: care@lavinialingerie.com or phone: 844-670-5215. We aim to respond as quickly as possible during business hours.