0

Your Cart is Empty

Frequently Asked Questions

General Questions

For shipments it's usually take 1 - 7 business days but sometimes it can be longer.

To redeem your points, you have to be signed into your an account and then click on the Rewards Program Launcher (bottom right corner of the page). 

When your rewards program pop-up appears, do the following steps:

1. Click on the link that says 'See my rewards'. This will take you to your Rewards page.

2. In the 'My Rewards' page, click 'View'. 

3. Copy the coupon code by clicking on 'Copy' (an email will also be sent with the coupon code for safe-keeping). 

4. You will use the coupon code that you have copied at the checkout process.

No COD, but we accept Money Orders.

You can change your email address by login in your account.

If you did not receive an email confirmation of your order, please call us at +1.571.339.3522 or email us at care@lavinialingerie.com

Virginia is origin state and origin states charge taxes based on the shop's physical presence's zip code, not the shipping address's zip code. 

To unsubscribe from receiving notifications on your browser, please follow the steps below:

Chrome

If you have Windows or Linux OS, you can simply right click on the notifications and block further notifications from a particular site.

Else, you can go to Chrome Settings -> Show Advanced Settings -> Content Settings (within Privacy Settings) -> Notifications -> Manage Exceptions. Here you’ll get a list of all websites from which you’ve enabled notifications and you can choose to deny any particular website from sending you further notifications.

Firefox

Go to Firefox Preferences -> Content -> On the right hand side of "Notifications", you’ll see the Choose button. Click on it. You can either select a particular site and click "Remove Site", or click "Remove All Sites" to disable all websites from sending you notifications.

Safari

To unsubscribe from push notifications on Safari you can navigate to Preferences -> Websites -> Notifications.

Here you’ll get a list of all websites from which you’ve enabled notifications and you can choose to deny any particular website from sending you further notifications. Also, you will need to clear the cookie data for the website to unsubscribe completely. To do so, please follow the steps below:

Go to Preferences -> Privacy -> Manage Website Data.Search for the website name in the space provided, select it and press the "Remove" button.Click on the "Done" button once completed.

Mobile Device

For unsubscribing from notifications on mobile you need to go to Settings > Site Settings > Notifications. Now select the site you want to unsubscribe from. Under Permissions, click Notifications and change it to "Block" or "CLEAR & RESET". Here are the steps:

Open Google Chrome on your Android device and go to Settings >> Site Settings.Select Notification SettingsThis will open the page for all the websites on which you have subscribed to notifications. Select the website that you would like to unsubscribe from.This should give you the setting to either block the notifications or you can use the option to clear and reset all the settings for that particular website.

Shipping, Returns & Exchanges

All orders are shipped out using the United States Postal Service (USPS). Delivery options include standard shipping (First-class mail), Priority Mail and International First-class Mail.

It's safe to ship to your purchase to your home or office without revealing what's inside. Your order will arrive in a standard white, tear-proof poly envelope, and the shipping label will NOT mention the word "lingerie". Specifically, the return address will show the sender as LAVINIA.

1. Go to the Lavinia's Returns pagehttps://lavinialingerie.com/a/returns

2. Enter the order number and your email address and press Return Items.

3. Select the item(s) you want to return from the order.

4. Select a return reason.

5. Select your refund method and confirm it.

Currently Lavinia Lingerie accepts Visa, MasterCard, American Express, Discover credit cards, PayPal, Amazon, Apple Pay, Google Pay and Money Orders as payment for purchases. We do not accept personal checks at this time.

100-DAY NO HASSLE RETURNS

If you are not satisfied with your purchase, please return it for an exchange or refund. Free shipping on exchanges. 

No, we do not ship to Malaysia.

No, we do not ship to India.

Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from international, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.

Bra Fitting & Sizing

Yes, the XL is same as size 8 in US.

The size XL is size 8 in US,  44 European or 16 UK. This is European brand and according the manufacturer measurement around hips for size XL is 107-110 in centimeters (42.1 - 43.3 inches). 

ForVova's Viennese Melange (V32141) size XXL waist is 30.8-32.3 and hips are 42.5-44.1 inches.

We have sizing chart on the product pages and you can view it by clicking on tab ‘Size Chart’.

We list bras using US sizing. US band sizing (32,34,36...) is relatively the same as UK sizing, but there are generally small variations with all brands. The primary difference between US and UK sizing is cup sizing for bras above a D cup. For example, an E-cup in UK brands such as Gossard, Freya, Elomi, Fantasie and Elle MacPherson is equal to a DDD/F cup in the US and Europe.

Questions About Products

An Australian size 10DD is equal to US size 32DD. The Lavinia's Brigitte Balcony bra is available for purchase in your size 32DD/E

Unfortunately, we do not carry any bullet bras.

Unfortunately we do not restock most of our items. Please contact us to check availability. 

Yes, size 40DD/E is the same as the 40DD.

Something else?

Please contact us & let us know how we can help.

Frequently Asked Questions | Lavinia Lingerie